a111 Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "a111" / "the Platform" refers to the online betting and casino platform operated at a111.one, including all associated services, games, and features accessible through a registered account.
• "Player" / "you" / "your" refers to any individual who has registered an account with a111 or who accesses any part of the a111 platform.
• "Account" means the individual account opened in your name following successful completion of the a111 registration process.
• "Balance" means the total funds held in your a111 account wallet, denominated in Bangladeshi Taka (BDT), including both real-money funds and any bonus funds where applicable.
• "Bonus Funds" means any promotional credits, free bet credits, or bonus amounts credited to your account pursuant to a specific a111 promotional offer, which are subject to separate wagering requirements before withdrawal.
• "Real Money Funds" means funds deposited directly by you into your a111 account via an approved payment method, excluding any bonus credits.
• "Wagering Requirement" means the total amount that must be staked on eligible games or bets before bonus funds or associated winnings may be converted to withdrawable real money funds.
• "Prohibited Territory" means any jurisdiction in which accessing or using online betting or casino services is explicitly prohibited by applicable law.
• "BST" means Bangladesh Standard Time, UTC+6, which is the operative time zone for all a111 operational and support hours.

By accessing the a111 platform, completing the registration process, making a deposit, or placing any bet or wager, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions, together with any additional rules, policies, and guidelines published on the a111 platform from time to time, including but not limited to the a111 Privacy Policy and Responsible Gaming Policy.

These Terms & Conditions apply to all use of the a111 platform, including access via web browser on desktop or mobile devices. Use of the a111 platform following the publication of any revised Terms & Conditions shall constitute your acceptance of the revised terms.

a111 reserves the right to require that you re-confirm your acceptance of these Terms & Conditions at any time. Failure to confirm acceptance when requested may result in temporary restriction of account access until confirmation is received.

To register and maintain an account with a111, you must satisfy all of the following eligibility criteria at the time of registration and on a continuing basis throughout your use of the platform:

• You are at least 21 years of age. a111 services are strictly for adults aged 21 and above. a111 operates a zero-tolerance policy with respect to underage gambling.
• You are accessing a111 as an individual for personal, recreational purposes only and not on behalf of any business, corporate entity, or third party.
• You are not located in, resident in, or accessing a111 from a jurisdiction in which online betting or casino gaming is prohibited by applicable law.
• You are not a current or former employee, contractor, director, or agent of a111, nor an immediate family member of such a person.
• You have not previously had an a111 account closed or suspended for violation of these Terms & Conditions.
• You are legally capable of entering into binding contracts under the laws applicable to you.

Each eligible individual may hold one account only on the a111 platform. The opening of multiple accounts by the same individual — whether using the same or different personal details, payment methods, or device identifiers — is strictly prohibited and constitutes a material breach of these Terms & Conditions.

During registration, you are required to provide accurate, complete, and truthful information including your full legal name, date of birth, residential address, and a valid contact method. You must keep this information current and promptly notify a111 of any changes by contacting support at [email protected].

You are solely responsible for maintaining the confidentiality of your a111 account username and password. You must not share your login credentials with any other person or permit any third party to access or use your account. All activity conducted through your account — including bets placed and deposits made — will be treated as having been authorised by you.

If you believe your account has been accessed without your authorisation, you must notify a111 immediately by emailing [email protected]. a111 cannot accept liability for losses arising from unauthorised account access where you have failed to take reasonable steps to protect your login credentials.

All a111 account balances are denominated in Bangladeshi Taka (BDT). a111 accepts deposits via the following approved payment methods: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. Approved payment methods may be updated from time to time; the current list is always available on the a111 platform.

The minimum deposit amount is ৳500 per transaction. Deposits via bKash, Nagad, Rocket, and Upay are credited to your a111 wallet within seconds of confirmed payment. Bank transfer deposits may take longer depending on the processing times of the issuing bank.

Withdrawals may only be made to a payment account that has been verified as belonging to the registered account holder. a111 does not process withdrawals to third-party accounts or payment methods not previously used for deposit. The minimum withdrawal amount is ৳500. Withdrawals to verified local payment accounts are processed within five minutes during standard BST operating hours.

a111 reserves the right to conduct additional security checks before processing any withdrawal. During such checks, the withdrawal request may be temporarily held. You will be informed if additional documentation is required. a111 accepts no liability for delays caused by third-party payment processors or banking institutions.

All deposits must originate from accounts registered in your own name. Depositing funds on behalf of another person, or accepting deposits from third parties, is strictly prohibited. Any account found to be receiving third-party deposits may be suspended pending investigation.

a111 offers welcome bonuses, reload bonuses, cashback promotions, and other seasonal offers to eligible registered players. All promotional offers are subject to specific terms and conditions published at the time of the offer, including wagering requirements, eligible games, minimum qualifying deposit amounts, and offer validity periods.

Bonus funds and any winnings generated from bonus funds are not withdrawable until the applicable wagering requirement has been satisfied in full. Wagering requirements specify the multiple by which bonus funds must be staked on eligible games before a withdrawal request can be processed. The contribution of each game type toward wagering requirements will be stated in the relevant promotion's specific terms.

a111 reserves the right to withdraw, amend, or cancel any bonus or promotion at any time without prior notice where it has reasonable grounds to believe the offer is being abused. Indicators of bonus abuse include but are not limited to: placing exclusively low-risk bets to satisfy wagering requirements, creating multiple accounts to claim the same offer, or coordinating with other players to exploit a promotion.

All sports bets placed on a111 are subject to the a111 Sports Betting Rules, which govern bet settlement, void bets, rule 4 deductions, and in-play betting procedures. The Sports Betting Rules are available on the a111 platform and form part of these Terms & Conditions by reference.

Casino games, live dealer games, slot games, and fishing games available on a111 are operated by third-party game providers including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. Each game is governed by the rules of the respective game provider, which are accessible within each game interface. In the event of a discrepancy between displayed game results and the game server records, the game server records shall prevail.

a111 reserves the right to void or suspend bets where there is clear evidence of a technical error, pricing error, or integrity concern affecting the outcome of an event or game. In such circumstances, a111 will notify affected players and refund staked amounts to account balances where applicable.

Bets placed after the official start time of a sporting event may be voided at a111's discretion, unless the bet was accepted as a valid in-play wager under the applicable in-play betting rules. a111 accepts no liability for bets placed based on incorrect or outdated odds arising from connectivity issues on the player's side.

The following conduct is strictly prohibited on the a111 platform and constitutes a material breach of these Terms & Conditions:

• Opening or operating more than one a111 account under any circumstances.
• Providing false, misleading, or incomplete information during registration or at any subsequent time.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the a111 platform in a manner not intended for human players.
• Exploiting software bugs, technical errors, or system vulnerabilities on the a111 platform. Any winnings arising from such exploitation are void and must be returned.
• Engaging in arbitrage betting, matched betting, or any systematic strategy designed to exploit bonus terms or pricing inefficiencies in a manner inconsistent with genuine recreational gambling.
• Colluding with other players in casino games, poker, or any other competitive game format available on a111.
• Depositing or withdrawing funds in connection with money laundering, fraud, or any other criminal activity.
• Threatening, harassing, or abusing a111 support staff or other platform users through any communication channel.
• Attempting to access, modify, or interfere with the a111 platform, its servers, or its underlying code in any unauthorised manner.

a111 reserves the right to suspend or permanently close any account at its sole discretion, without prior notice, where it has reasonable grounds to believe that:

• The account holder has breached any provision of these Terms & Conditions.
• Continued account activity poses a risk to the integrity of the a111 platform or to other players.
• The account is being used in connection with fraudulent, criminal, or money laundering activity.
• The account holder has requested self-exclusion under a111's Responsible Gaming Policy.
• a111 is legally required to do so by order of a competent authority.

You may close your own a111 account at any time by contacting support at [email protected]. Upon account closure at your request, any remaining real money balance will be returned to your verified payment method, subject to completion of any outstanding withdrawal verification requirements. Bonus funds that have not met applicable wagering requirements will be forfeited upon account closure.

Where an account is closed by a111 due to a breach of these Terms & Conditions, a111 reserves the right to retain the account balance as compensation for costs incurred, including but not limited to investigation costs and any losses suffered by the Company or other players as a result of the breach.

a111 provides its platform and services on an "as available" basis. Whilst a111 takes reasonable steps to ensure the platform is available at all times, a111 does not guarantee uninterrupted or error-free access and accepts no liability for losses arising from platform downtime, technical errors, or interruptions to service outside a111's reasonable control.

To the maximum extent permitted by applicable law, a111's total liability to you in connection with any claim arising out of your use of the a111 platform shall not exceed the total amount of real money funds deposited by you in the twelve-month period immediately preceding the event giving rise to the claim.

a111 accepts no liability for:

• Any loss of profits, revenue, data, or goodwill, whether direct or indirect.
• Losses arising from your reliance on information published on the a111 platform, including odds, statistics, or game results, prior to official settlement.
• Losses arising from the acts or omissions of third-party game providers, payment processors, or telecommunications providers.
• Any indirect, consequential, or special losses arising from your use of the a111 platform.

Nothing in these Terms & Conditions shall exclude or limit a111's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

a111 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms & Conditions by reference. By registering an account with a111, you consent to the collection and processing of your personal data as described in the Privacy Policy.

a111 uses personal data for the purposes of account management, identity verification, fraud prevention, responsible gaming compliance, and service improvement. a111 does not sell, rent, or share your personal data with third-party marketers without your explicit consent.

a111 may share personal data with regulatory authorities, law enforcement agencies, or other competent bodies where required to do so by law, court order, or regulatory direction. In such cases, a111 will comply with its legal obligations without prior notification to you where notification would itself be prohibited by law.

a111 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, a111 will take reasonable steps to notify registered account holders via the contact details on file or by displaying a prominent notice on the a111 platform prior to the changes taking effect.

The "Last Updated" date at the top of this document indicates when the current version of these Terms & Conditions was published. It is your responsibility to review these terms periodically to ensure you remain aware of any updates. Continued use of the a111 platform following the publication of revised terms constitutes your acceptance of the revised Terms & Conditions.

If you do not agree to any revised Terms & Conditions, you must stop using the a111 platform immediately and contact support at [email protected] to request account closure and withdrawal of any remaining real money balance.

If you have any questions, concerns, or complaints regarding these Terms & Conditions or your a111 account, please contact the a111 support team:

• Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response Time: a111 aims to respond to all support enquiries within 24 hours of receipt during standard BST operating hours.

a111 is committed to resolving all player queries and complaints promptly and fairly. Where a complaint cannot be resolved through the standard support process, you may escalate the matter by requesting a formal review via the same email address. a111 will acknowledge escalated complaints within 48 hours and aim to provide a final resolution within 14 calendar days.