a111 Privacy Policy

a111 is Bangladesh's trusted online betting and casino platform, accessible at a111.one. We are committed to handling the personal data of all registered players and site visitors with transparency, integrity, and care. This Privacy Policy sets out in full detail the personal data we collect, the purposes for which we process it, the parties with whom we may share it, and the rights available to you in relation to your personal data.

This policy applies to all personal data collected through the a111 website and platform, including data submitted during account registration, identity verification, deposit and withdrawal transactions, customer support interactions, and general browsing activity on a111.one. It applies to all players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every other location in Bangladesh from which the a111 platform is accessed.

References to "personal data" in this policy mean any information that identifies or could reasonably be used to identify a living individual, either directly (such as a full name or mobile phone number) or indirectly (such as a device identifier or account number combined with other data).

a111 collects the following categories of personal data in the course of providing its services:

a111 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where health-related information is voluntarily provided in the context of a responsible gaming self-exclusion request, in which case it is handled with the highest level of confidentiality.

a111 collects personal data through the following means:

• Direct submission: Data you provide when registering an account, completing identity verification, making deposits or withdrawal requests, submitting a support enquiry, or responding to a promotional offer.
• Automated technical collection: Data collected automatically when you visit or interact with the a111 platform, including IP addresses, device identifiers, browser characteristics, and session activity logs. This data is collected using cookies and similar tracking technologies — see Section 7 for full details.
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and other approved payment partners when you complete a deposit or withdrawal. a111 does not store full payment credentials — only the reference data necessary to reconcile transactions.
• Identity verification partners: Where a111 uses a third-party service to assist with KYC document verification, that partner may return structured verification result data to a111 following submission of your identity documents.
• Third-party game providers: Game session outcome data passed from Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other integrated providers necessary to settle bets and maintain accurate account records.

a111 processes personal data for the following specific purposes:

• Account management: Creating and maintaining your a111 account, verifying your identity, managing your login credentials, and enabling account recovery.
• Service delivery: Processing deposits and withdrawals, settling bets and game outcomes, applying bonuses, and providing access to all games and features on the a111 platform.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, money laundering, collusion, bonus abuse, and other prohibited conduct as defined in the a111 Terms & Conditions.
• Responsible gaming compliance: Monitoring gaming behaviour to identify indicators of problem gambling, enforcing self-exclusion requests, applying deposit limits and time-out periods, and fulfilling our duty of care obligations to players.
• Legal and regulatory compliance: Retaining records as required by applicable anti-money laundering regulations, responding to lawful requests from competent authorities, and fulfilling our obligations under applicable law.
• Customer support: Responding to your support enquiries, resolving complaints, and maintaining records of communications for quality assurance and training purposes.
• Platform improvement: Analysing aggregated, anonymised usage data to understand how the a111 platform is used and to improve its design, performance, and content offering.
• Direct marketing (where consented): Sending you personalised promotional offers, bonus notifications, and event announcements via SMS or email, where you have provided explicit consent for such communications. You may withdraw consent at any time by contacting [email protected].

a111 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to perform the contract between you and a111, including account creation, bet settlement, payment processing, and customer support. Without this processing, a111 cannot provide its services to you.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering obligations, age verification requirements, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in a111's legitimate business interests where those interests are not overridden by your privacy rights, including fraud prevention, platform security, and aggregated analytics for service improvement.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent, primarily for direct marketing communications. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out prior to withdrawal.

a111 does not sell, rent, or trade your personal data. We may share personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate contractual data protection obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard — solely to process the deposit or withdrawal transaction you have initiated.
• Identity verification providers: Third-party KYC service providers engaged by a111 to verify the authenticity of identity documents submitted during account registration or ongoing compliance checks.
• Game technology providers: Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and other platform-integrated game providers, to the extent necessary to deliver game sessions and return settlement data to a111.
• IT infrastructure providers: Cloud hosting, data storage, and cybersecurity service providers engaged by a111 to maintain the technical operation of the platform, who process personal data as data processors under binding agreements.
• Competent authorities: Regulatory bodies, law enforcement agencies, courts, or other governmental authorities, where a111 is required to disclose personal data by applicable law, court order, or lawful regulatory directive. a111 will not notify you of such disclosures where notification is itself prohibited by law.

The a111 platform uses cookies and similar tracking technologies to operate core platform functionality, maintain your login session, and analyse platform usage patterns. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session cookies that maintain your logged-in state and security tokens that protect against cross-site request forgery. These cookies cannot be disabled without preventing the platform from functioning correctly.
• Functional cookies: Store your preferences such as language setting and display preferences to provide a personalised browsing experience on return visits.
• Analytics cookies: Collect anonymised, aggregated data about how visitors interact with the a111 platform — such as pages visited, time on page, and navigation paths — to help a111 understand usage patterns and improve the platform. No personally identifiable information is included in analytics data.
• Session-based identifiers: Temporary identifiers used to associate your device with your active gaming session for the purposes of bet integrity and responsible gaming monitoring.

Most web browsers allow you to manage your cookie preferences through browser settings. Please note that disabling strictly necessary cookies will impair or prevent your use of the a111 platform. a111 does not use third-party advertising cookies or behavioural targeting cookies to serve advertising on external websites.

a111 retains personal data for the periods set out below, after which it is securely deleted or anonymised:

• Account and identity data: Retained for the duration of your active account and for a minimum of five years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Financial transaction data: Retained for a minimum of five years from the date of each transaction to satisfy financial regulatory obligations.
• Gaming activity data: Retained for the duration of your active account and for two years following account closure, for dispute resolution and responsible gaming monitoring purposes.
• Customer support communications: Retained for two years from the date of the last communication in a support thread, for quality assurance and dispute resolution purposes.
• Technical and session data: Retained for up to 12 months from collection, unless required for longer periods in connection with an active investigation or legal proceeding.
• Marketing consent records: Retained for the duration of your consent plus two years after withdrawal, to demonstrate compliance with consent obligations.

Where a111 is required by law to retain personal data for a period longer than those stated above, the statutory retention period will take precedence. At the end of the applicable retention period, personal data is securely deleted or rendered permanently anonymous in a manner that prevents re-identification.

a111 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the a111 platform servers.
• Encryption of sensitive data fields at rest within a111's database infrastructure.
• Access controls ensuring that personal data can only be accessed by a111 staff members with a legitimate operational need to do so, governed by role-based permissions.
• Regular security assessments and vulnerability testing of the a111 platform infrastructure.
• Secure password hashing — a111 never stores your account password in plaintext form.
• Automated monitoring systems that detect and alert on anomalous access patterns or potential data breach indicators.

While a111 takes every reasonable precaution to protect your personal data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own a111 account credentials. If you suspect that your account has been compromised, contact our support team at [email protected] immediately.

As a registered a111 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request":

• Right of access: You may request a copy of the personal data that a111 holds about you. a111 will provide this within 30 days of a verified request, free of charge for the first request in any 12-month period.
• Right to rectification: You may request that a111 correct any personal data that is inaccurate or incomplete. For account details, you may also update certain information directly through your account settings.
• Right to erasure: You may request that a111 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to a111's legal obligations to retain certain categories of data as described in Section 8.
• Right to restriction of processing: You may request that a111 restrict the processing of your personal data in certain circumstances, such as while an accuracy dispute is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to a111's processing of your personal data where that processing is based on legitimate interests. You may also withdraw consent for direct marketing communications at any time.

a111 will respond to all data rights requests within 30 calendar days of receipt. Where a request is particularly complex or where a111 receives a high volume of requests, this period may be extended by a further 30 days, with notification to you of the extension and the reasons for it.

The a111 platform is strictly for adults aged 21 and above. a111 does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the a111 account registration and KYC process, and a111 employs ongoing monitoring to detect accounts that may have been registered by underage individuals.

If a111 becomes aware that personal data has been collected from a person under the age of 21, that account will be closed immediately, the personal data will be securely deleted as soon as legally permissible, and any deposits will be returned through appropriate channels.

In the course of operating the a111 platform, your personal data may be transferred to and processed by servers or service providers located outside Bangladesh. This may occur, for example, where a111 uses cloud infrastructure hosted in a third country, or where an integrated game provider processes game session data on servers outside Bangladesh.

Where personal data is transferred internationally, a111 takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that applied within Bangladesh. These safeguards may include contractual clauses requiring recipient parties to apply data protection standards consistent with this Privacy Policy.

By registering an account with a111 and accepting this Privacy Policy, you acknowledge that your personal data may be transferred to and processed in countries outside Bangladesh in the circumstances described in this section.

a111 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or operational structure. The "Last Updated" date at the top of this document indicates when the current version was published.

Where changes to this Privacy Policy are material — meaning they significantly affect the way a111 processes your personal data or the rights available to you — a111 will notify registered players via their registered contact details or through a prominent notice on the a111 platform, with a reasonable notice period before the changes take effect.

Your continued use of the a111 platform following the publication of a revised Privacy Policy constitutes your acknowledgement of the revised policy. If you do not accept the revised terms, you should cease using the a111 platform and contact [email protected] to request account closure.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way a111 handles your personal data, please contact our support team using the details below:

• Email: [email protected]
• Subject line for data-related enquiries: "Privacy Policy Enquiry" or "Data Rights Request"
• Support hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Response time: a111 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 calendar days.

If you are not satisfied with a111's response to a privacy complaint, you have the right to escalate your complaint by sending a formal written complaint to [email protected] with the subject line "Formal Privacy Complaint". a111 will acknowledge formal complaints within 48 hours and aim to provide a final resolution within 14 calendar days of receipt.