Safe Play — Because It Always Comes First

Responsible Gaming at a111

a111 believes that gaming should be fun, controlled, and never a source of financial or personal harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and support they need to stay in charge of their play — from voluntary deposit limits and cooling-off periods to full self-exclusion. This page explains every protection available to you and how to use them.

21+ Only
24/7 Support
Bangladesh Players
Your Controls. Your Rules.
For Adults Aged 21 and Above Only — Gambling Involves Financial Risk

Our Commitment to You

Six pillars that define how a111 protects every registered player in Bangladesh and keeps gaming a safe, enjoyable experience.

Strict 21+ Age Verification

Every a111 account registration requires age verification. Players must be 21 years of age or older to open an account, deposit funds, or place any bet on the a111 platform. Accounts flagged for potential underage use are suspended immediately pending review, and any winnings are forfeited pending investigation.

Deposit Limits

a111 allows every player to set a personal daily, weekly, or monthly deposit cap. Once your chosen limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when reduced, and any request to increase a limit is subject to a 72-hour cooling-off delay to protect against impulsive decisions.

Time-Out Periods

Need a short break? a111's time-out feature lets you pause your account for 24 hours, 7 days, or 30 days. During a time-out, your account is fully suspended — no logins, no bets, no deposits. At the end of the period your account is automatically reactivated, giving you a clear and defined pause without permanent closure.

Self-Exclusion

If you feel that gambling is becoming a problem, a111's self-exclusion tool allows you to close your account for a minimum of 6 months, up to 5 years, or permanently. Self-exclusion is actioned within 24 hours of a verified request. Once active, your account cannot be reopened before the exclusion period ends, even if you request it.

Activity Monitoring

a111's platform continuously monitors gaming behaviour for patterns associated with problem gambling — such as rapid session escalation, late-night extended play, and frequent deposit-after-loss sequences. Where such patterns are detected, a111's responsible gaming team may reach out proactively or apply a temporary precautionary pause while conducting a welfare check.

24/7 Support Access

Our responsible gaming support team is available around the clock, every day of the year, including Eid, Pohela Boishakh, Victory Day, and all public holidays. Reach us at [email protected] at any time. Response times for urgent responsible gaming requests — such as self-exclusion — are prioritised over standard account enquiries.

Player Protection Tools — How Each One Works

Understanding exactly what each tool does helps you choose the right level of protection for your situation.

Available Now

Deposit Limit Control

Log in to your a111 account and navigate to Account Settings → Responsible Gaming → Deposit Limits. Choose a daily, weekly, or monthly cap in BDT. Your chosen limit applies across all deposit methods — bKash, Nagad, Rocket, Upay, and bank transfers. Reducing a limit takes effect within seconds. Increasing a limit requires a mandatory 72-hour waiting period, which is non-negotiable and cannot be waived by support staff.

Available Now

Session Time Reminders

Set a maximum session duration and a111 will display a clear on-screen notification when you have been playing continuously for your chosen period. You can set session reminders for 30 minutes, 1 hour, 2 hours, or a custom duration. The reminder does not force a logout but gives you a clear moment of awareness to decide whether to continue playing or take a break.

Available Now

Time-Out / Cooling-Off

A time-out suspends all account activity for a fixed period you choose: 24 hours, 3 days, 7 days, or 30 days. Unlike self-exclusion, a time-out ends automatically. During the time-out your account balance is preserved, pending bets may be settled normally, and you will not receive any promotional communications. Time-outs can be activated instantly from within your account settings or by emailing [email protected].

Available Now

Reality Check — Account History

Your a111 account provides a full, transparent gaming history showing all bets placed, wins, losses, deposits, and withdrawals over any date range. Reviewing your actual net gaming position — not just wins in isolation — is one of the most effective ways to maintain an honest picture of your gambling activity and make informed decisions about your play.

Available Now

Self-Exclusion

Self-exclusion is the strongest account restriction available. To request self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" from your registered email address. Specify your preferred exclusion period: 6 months, 1 year, 2 years, 5 years, or permanent. Your account will be suspended within 24 hours of identity verification. Any remaining account balance that is confirmed as legitimately won funds will be returned to your registered bKash, Nagad, or Rocket account within 5 business days.

Via Support

Welfare Check Request

If you are concerned about a family member or close friend who you believe may be gambling beyond their means on a111, you can contact our support team at [email protected] to request a confidential welfare check. a111 takes these reports seriously. We will review the flagged account for signs of harmful gambling behaviour and take appropriate protective action where warranted, while maintaining player confidentiality obligations.

Recognising the Warning Signs

Most people who use a111 gamble responsibly — they set a budget, stick to it, and treat gaming as entertainment. But for some players, gambling can become a source of stress, financial strain, and personal harm. The earlier these signs are identified, the easier it is to take effective action.

Problem gambling does not always look the same for every person, but the following patterns are widely recognised as warning signs that gambling may be moving beyond healthy recreational activity:

  • Spending more money than you intended or can afford on gambling sessions.
  • Chasing losses — continuing to bet in an attempt to recover money already lost.
  • Lying to family members, friends, or colleagues about how much time or money you spend gambling.
  • Feeling anxious, irritable, or depressed when you are unable to gamble or when you try to stop.
  • Neglecting work responsibilities, family commitments, or daily obligations because of gambling.
  • Borrowing money — from friends, family, or financial services — specifically to fund gambling activity.
  • Gambling to escape problems, stress, boredom, loneliness, or emotional difficulty rather than for entertainment.
  • Repeatedly trying and failing to cut down or stop gambling, despite wanting to.

If any of these signs feel familiar, please consider using one of the a111 account protection tools described above, or contact our support team immediately. You are not alone, and taking the first step to seek help is a sign of strength, not weakness.

Quick Self-Assessment

Answer honestly — this is for your own awareness only. If you answer "yes" to three or more of these questions, we strongly encourage you to contact our support team or activate a time-out or self-exclusion.

1

Have you ever spent more money on gambling than you planned to before your session started?

2

Have you ever continued gambling to try to win back money you had already lost?

3

Have you ever kept the extent of your gambling secret from someone close to you?

4

Has your gambling ever caused you to feel stressed, guilty, or anxious after a session?

5

Have you ever borrowed money or sold personal belongings in order to fund gambling?

6

Have you found it difficult to stop gambling once you have started, even when you intended to?

If You Answered Yes to 3 or More
We encourage you to act now. Email [email protected] with the subject line "Responsible Gaming Help" and our team will respond within 24 hours with guidance tailored to your situation. All responsible gaming enquiries are handled with complete confidentiality.
21+
Minimum Age Requirement for All Players
24/7
Responsible Gaming Support Availability
<24h
Self-Exclusion Activation Timeframe
72h
Mandatory Wait Before Deposit Limit Increase

Protecting Young People

The a111 platform is strictly for adults aged 21 and above. We have zero tolerance for underage gambling. Every account registration includes a mandatory age verification step, and a111's ongoing monitoring systems are specifically designed to detect accounts that may be operated by individuals under the legal age.

If you share a device with younger family members, we strongly recommend the following steps to prevent access to the a111 platform:

  • Never save your a111 login credentials in your device's browser or password manager.
  • Always log out of your a111 account fully after every session — do not leave your session active on a shared device.
  • Consider using device-level parental control tools to restrict access to gambling websites for younger users in your household.
  • Keep your a111 account password private and do not share it with anyone, including family members.

Parental Control Resources: If you would like additional guidance on restricting gambling website access on devices shared with children or teenagers, reputable parental control solutions such as Net Nanny, Qustodio, and built-in mobile OS parental controls can be configured to block gambling content categories.

If you have reason to believe that a person under 21 has registered or is using an a111 account, please contact us immediately at [email protected] with the subject line "Underage Concern". We will investigate and take immediate action.

Age Policy — No Exceptions

a111 strictly enforces the 21+ age requirement across Bangladesh. This means:

  • All new accounts are subject to mandatory age verification before the first deposit is processed.
  • Documents confirming date of birth may be required at any point — not only during initial registration.
  • Accounts where age verification fails are permanently closed, with deposits returned and any generated winnings voided.
  • Players who provide false age information during registration are in breach of the a111 Terms & Conditions and will be subject to immediate account closure and possible reporting to relevant authorities.

Get Help Right Now

You do not need to wait until things feel out of control. Reaching out early is always the right decision. Our team is here around the clock, every day of the year.

Email Our Support Team

For responsible gaming enquiries, self-exclusion requests, deposit limit changes, or welfare check requests, email us at:

[email protected]

Subject line: "Responsible Gaming Help"
Response time: within 24 hours, prioritised

24/7 Availability

Our responsible gaming support team operates 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6). There is no scheduled downtime for responsible gaming requests — including public holidays and Eid.

BST UTC+6 — Always Open

Related Policies

Our responsible gaming commitments sit alongside these key policy documents. Reading all three gives you a complete picture of your rights and protections as an a111 player.

Important Reminder: Gambling should always be treated as entertainment, not as a way to make money, solve financial problems, or cope with emotional difficulties. The house always has a mathematical edge over time. Only gamble with money you can genuinely afford to lose, and never gamble with rent, utility payments, food money, or borrowed funds. If gambling stops being fun, a111's responsible gaming tools are here to help you take back control.

Play Responsibly with a111

When you play at a111, you play on a platform built with your wellbeing in mind. Explore our games, check out the FAQ for quick answers, or log in to manage your responsible gaming settings directly. 21+ only. Gambling involves risk — play within your means.